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Frequently Asked Questions (FAQ) Eclipse Users - Hospital Provider Numbers (facility id)? For a list click for Public or for Private. Is Medilink compatible with Windows 7? Medilink is compatible with Windows 7. For more information click here. Why does an error 1037 come up when I press Help? Newer operating systems have an issue with the old help format, to fix this error you can run: Helpfix or Helpfix6432. Download the compressed files here. I have 2009 R2, do I need a new registration for 2009 R3? No, you do not need a new registration for 2009 R3, despite the fact that it is a seperate release. 2009 R3 is the version that we have committed as being the final 2009 release, which will contain Easyclaim functionality when we are able to provide it, and those who have paid their last 2009 VIPS will remain eligible to receive this version. 2010 R1 will also have this functionality, as well as many exciting additional features, (to be announced). What's new in MedilinkESI 2009 R2? My Letters Are Not Working! As of December 10 2009, Medilink Letters users may be experiencing the following error: Word cannot start the converter mswrd632.wpc. Please ensure you are on an administrator account, then run the following registry file to add the appropriate information to fix this error, (say 'Yes' when prompted): Where Can I Get The Latest Fees? You can now download the fees for November 2009. Right-click and 'save as' or 'save target as' the following, and import via Medilink's 'Fees'->'Import' interface:
Read here for detailed instructions, (please note, some screen shots indicate downloads for the 2008 product). While every attempt has been made to ensure that these fees are correct and up-to-date, ultimately they are subject to third parties and Medilink cannot take responsibility for incorrect fees. After importing, please ensure that fees have been set correctly. Please also note, you may need a Medilink update in order to be able to import some fund fees. Please register for the latest update. What's new in MedilinkESI 2009 R1? What Is DVA Paperless Streamlined? DVA Paperless Streamlined has been released with the 2009 Medilink product. Click here to read more about it... How Do I Get Remote Support? Remote support is a utility bundled within late 2008 releases of Medilink and onwards. It can be found from within the utilities dialog, (which can be found on your desktop or from 'Start'->'All Programs'->'MedilinkESI 200?'->'Utilities'. 'Remote Support' has a blue and white phone as the logo. If you do not have this product, you can download it here and unzip it to your desktop, however, we reserve the right to refuse service and may request that you update your software before we can provide you with remote support. To receive remote support, you must first call us with your intention to request it. If you simply run the program without our knowledge, we will reject any request for assistance, (because we are not aware of who your are or what the problem is). Remote support is your last line of support, we ask that you use it only for problems that are beyond the abilities of yourself and any support/technical persons you have contact with. What's new in MedilinkESI 2008 R1?
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