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Frequently Asked Questions (FAQ) What's new in MedilinkESI 2011 R?1 I'm an IT Professional Helping XYZ Surgery And I Have A Problem... Before contacting Medilink, please ask the practice if they are up to date with their Medilink VIPS or better still MDS subscription, as their current level of support will determine the amount of assistance that you yourself will be able to obtain. Please also be ready to clearly identify who the practice is, (in many cases for example, the business 'trading' name is not sufficient for us to find who the practice is, the principal provider's name is commonly used). How do I move to a new server? There is a basic user guide available on how to move to a new server, please log on to the Medilink website for a link to this documenation, (they must be current VIPS members to log on); please log on using your VIPS number via the home page, OR, click on the web page link from within Medilink, (Help->About->Login To Website). Additionally, we can provide migration assistance for practices who are Medilink direct support (MDS) clients. Is Medilink compatible with Windows 7, Server 2008/2011, 64bit? Medilink is compatible with Windows 7, Windows Server 2008 & 2011, and for all 64bit Windows operating systems at the time of writing. For more information click here. What's new in MedilinkESI 2011 R1? How Do I Get Remote Support? Remote support is a utility bundled within late 2008 releases of Medilink and onwards. It can be found from within the utilities dialog, (which can be found on your desktop or from 'Start'->'All Programs'->'MedilinkESI 200?'->'Utilities'. 'Remote Support' has a blue and white phone as the logo. If you do not have this product, you can download it here and unzip it to your desktop, however, we reserve the right to refuse service and may request that you update your software before we can provide you with remote support. To receive remote support, you must first call us with your intention to request it. If you simply run the program without our knowledge, we will reject any request for assistance, (because we are not aware of who your are or what the problem is). Remote support is your last line of support, we ask that you use it only for problems that are beyond the abilities of yourself and any support/technical persons you have contact with. Alternatively you can try the join.me product; download it here What's new in MedilinkESI 2010 R1? DVA Streamlined - 2008 Error You may experience this error when attempting to batch/forward/receive DVA Streamlined batches: 2008 - No business object currently exists for the supplied Session ID. This is due to what we assume is an HCN, (Medical Director), update, which is altering your Medicare Online settings. The fix for this is to restore these settings; the simplest way to do so is to run the following registry fix, (this will only work for default setups, i.e., 'C:\Program Files\HICOnline', of which almost all Medilink Medicare Online users have). If the problem still occurs, please contact Medilink support on 1800 623 633. Eclipse Users - Hospital Provider Numbers (facility id)? For a list click for Public or for Private. Why does an error 1037 come up when I press Help? Newer operating systems have an issue with the old help format, to fix this error you can run: Helpfix or Helpfix6432. Download the compressed files here. I have 2009 R2, do I need a new registration for 2009 R3? No, you do not need a new registration for 2009 R3, despite the fact that it is a seperate release. 2009 R3 is the version that we have committed as being the final 2009 release, which will contain Easyclaim functionality when we are able to provide it, and those who have paid their last 2009 VIPS will remain eligible to receive this version. 2010 R1 will also have this functionality, as well as many exciting additional features, (to be announced). What's new in MedilinkESI 2009 R2? My Letters Are Not Working! As of December 10 2009, Medilink Letters users may be experiencing the following error: Word cannot start the converter mswrd632.wpc. Please ensure you are on an administrator account, then run the following registry file to add the appropriate information to fix this error, (say 'Yes' when prompted): Where Can I Get The Latest Fees? You download your fees here What's new in MedilinkESI 2009 R1? What Is DVA Paperless Streamlined? DVA Paperless Streamlined has been released with the 2009 Medilink product. Click here to read more about it... What's new in MedilinkESI 2008 R1?
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