VIPS Number:
Key:
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Please log in using your VIPS number and key, (found in Medilink, 'Help'->'About'), to obtain support, request registration, download updates and fees.

For example: '1234567-ABC'
VIPS: '1234567'
KEY: 'ABC'
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news
ECLIPSE RECEIPT ISSUE
20 Jan 2015 - Clients experiencing problems with IMC receipts being duplicated or applying to wrong items, should contact support@medilink.com.au - there is a fix being made available this week.
GP FEE CHANGES
15 Jan 2015 - The Government have announced that the planned changes to GP consultations will not proceed.
1800 DOWN
15 Jan 2015 - Our 1800 answering service provider, Vodafone, was down from mid night. As our 1300 number rolls onto this service when busy, some calls were not getting through to us. Telstra fixed their technical issue by late morning. We apologise for any inconveniences you may have experienced in contacting us.
GP FEE CHANGES
14 Jan 2015 - The upcoming GP fee changes mean that short consults (under 10 mins) should be billed as Level A - i.e. item 3 instead of item 23. GP practices should re-run the Fee Update from the Medilink Launcher.
DVA/BUPA/MPL REJECTIONS
9 Jan 2015 - We have a fix available for this problem. If you are affected please install the latest Medilink update, and then rebill those claims. If you have questions please contact: support@medilink.com.au
DVA/BUPA/MPL REJECTIONS
8 Jan 2015 - If DVA or BUPA/MPL are rejecting your claims due to the payee/principal provider number not being the same as the servicing provider number, you need to reconfigure your payee provider numbers accordingly and resubmit those claims. We are creating a workaround for this problem and will have another update with the fix by next week.
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