VIPS Number:
Key:
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Please log in using your VIPS number and key, (found in Medilink, 'Help'->'About'), to obtain support, request registration, download updates and fees.

For example: '1234567-ABC'
VIPS: '1234567'
KEY: 'ABC'
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MedilinkESI

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news
July Fee Update
12-Jul-2017 - The July MBS & DVA Fee Update is now available to download for MDS subscribers. Instructions here: https://www.medilink.com.au/feeupdate.php or alternatively, make a booking for us to assist here: https://www.medilink.com.au/supportbooking.php . ECLIPSE users, we are yet to source some fund fee updates, you may need to re-run this update later in the month.
Virus Information
29-Jun-2017 - A recent ransomware cyber attack has been hitting businesses globally. The attack is an important reminder that we all need to ensure we are well protected against such threats. Please contact your IT provider if you have any queries/concerns regarding your antivirus security.
June Newsletter
8-Jun-2017 - Our latest newsletter is available here: http://www.medilink.com.au/latestnewsletter.php
Easyclaim Bulk Bill Payment Issues
13-Jun-2017 - Medicare have notified us today that they had an issue with Easyclaim Bulk Bill claims (Tyro or Hicaps devices) transmitted last week (any time between 2nd - 9th June 2017), which resulted in payments being withheld. It is now resolved and payments have been released. For further details please contact Medicare E-Business.
Batch Processing
8-Jun-2017 - Some clients are reporting issues with batch processing. Instructions to manually fix are available here: https://medilinkdirectsupport.freshdesk.com/solution/articles/11000033139-re-process-batch-manually
We have a more permanent fix in another update, although this will require you to book a time to perform the update: https://www.medilink.com.au/supportbooking.php
2017 R1 Update
19-May-2017 - The 2017 R1 Update is now available to MDS subscribers.
If you did not receive an email or are unsure about your MDS status, please contact sales@medilink.com.au
Click here for a full feature list: http://www.medilink.com.au/docs/MedilinkESI%202017+%20R1%20-%20Features.pdf
Self-update instructions are here: https://www.medilink.com.au/update.php
If you would like our support team to assist with your update, please make a booking here: https://www.medilink.com.au/supportbooking.php
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