VIPS Number:
Key:
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Please log in using your VIPS number and key, (found in Medilink, 'Help'->'About'), to obtain support, request registration, download updates and fees.

For example: '1234567-ABC'
VIPS: '1234567'
KEY: 'ABC'
Remote Support: medilink.bomgar.com
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news
PUBLIC HOLIDAY
2 May 2016 - Monday is a public holiday in Brisbane (our main office). We will be operating with reduced support staff, and prioritising urgent enquiries. Please delay non-urgent requests until Tuesday and/or email support@medilink.com.au
2HIPPO DOWN
22 Apr 2016 - SMS reminders are not being sent/received via the 2Hippo system. Intelli SMS is not affected. Contact sales@medilink.com.au for info & options regards SMS. TUES UPDATE: 2Hippo has found the fault and it is now repaired. Your reminders for tomorrow should go out (try closing/re-opening Medilink if not).
FEE UPDATE
1 Apr 2016 - GMHBA have joined the AHSA scheme. Victorian ECLIPSE users should finalise in-hopsital billing to March 31st, and then run Fee Update. Other users are unaffected. The next major fee update is on July 1st.
MEDICARE DOWN
19 Mar 2016 - Medicare is experiencing another degradation of service today. If you have problems submitting Medicare Online claims please use the Forward option later today - interactive patient claims will be automatically stored in these cases. Easyclaim users may also be affected - as these claims cannot be stored users of this system may have to provide paper receipts and/or use Medicare Online.
MEDICARE DOWN
11 Mar 2016 - Medicare is experiencing a degradation of service today. If you have problems submitting Medicare Online claims please use the Forward option later today - interactive patient claims will be automatically stored in these cases. Easyclaim users may also be affected - as these claims cannot be stored users of this system may have to provide paper receipts and/or use Medicare Online.
VIRUS ALERT
03 Mar 2016 - We have had a number of sites report 'ransom' virus infections in the last few days, suggesting that a new virus strain has been released. Please be extra vigilant during this time regards downloads and email attachments. Please discuss security options with your general IT provider.
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