VIPS Number:
Key:
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Please log in using your VIPS number and key, (found in Medilink, 'Help'->'About'), to obtain support, request registration, download updates and fees.

For example: '1234567-ABC'
VIPS: '1234567'
KEY: 'ABC'
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news
MIMS Update
03-Mar-17 - MIMS have identified a problem with their March 2017 data download supplied to you. MIMS subscribers should follow the steps in this link to re-apply the revised update: https://medilinkdirectsupport.freshdesk.com/support/solutions/articles/11000028131-mims-march-2017
Amazon Outage
02-Mar-17 - The Amazon Web Services (AWS) outages over the last 24 hours is impacting our ability to provide remote support and even to take phonecalls. Emailing support@medilink.com.au is the most reliable way to reach us at the moment. Update: Resolved
Medilink Support
20-Feb-17 - Our main office in Brisbane is currently experiencing an internet outage (outside of our control). This is impacting our ability to provide support, and response times may be longer than usual. We apologize for the inconvenience and hope to have the issue rectified soon. Update: Resolved.
AHSA Jan Fees
16-Jan-17 - There is a small fee update available specifically due to the AHSA fee changes. If you do ECLIPSE billing, run the fee updater to install; instructions and FAQ here: http://medilinkdirectsupport.freshdesk.com/support/solutions/articles/11000013639-update-fees
Medilink Staff Changes
13-Jan-17 - We say farewell to Casey today and wish him well in his future endeavours! We also welcome Zijian and Jason to our team. We will be introducing them in more detail in our upcoming newsletter.
Christmas 2016
23-Dec-16 - Merry Christmas and a Happy New Year from everyone at the Medilink team! Please note that there will be reduced support staff available for the following week.
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