VIPS Number:
Key:
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Please log in using your VIPS number and key, (found in Medilink, 'Help'->'About'), to obtain support, request registration, download updates and fees.

For example: '1234567-ABC'
VIPS: '1234567'
KEY: 'ABC'
Remote Support: medilink.bomgar.com
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news
DST OVER
5 April 2015 - Daylight savings time is over again for the year. This brings the time at our Brisbane support office back in line with other eastern states, 30mins ahead of SA/NT, and 2hrs ahead of WA.
ECLIPSE DOWN
1 April 2015 - Medicare have advised that their ECLIPSE system is currently experiencing issues and you may have trouble submitting claims - please submit these later.
PHONE SUPPORT
12 March 2015 - Unfortunately we are experiencing a technical problem with our phones. We are working with our service provider to resolve ASAP. Please leave a message on the answering service or email: support@medilink.com.au
MEDICARE HIDING BEHIND ERROR
5 March 2015 - If you are getting Medicare Online errors that talk about a Dialog Hiding Behind, look for a flashing Medilink icon in your taskbar - you may need to sign back in to Medicare Online using your passphrase.
FEB 2015 NEWSLETTER
5 Feb 2015 - Our latest newsletter can be found here: http://www.medilink.com.au/docs/20150204Newsletter.pdf
JAVA REMOVED
4 Feb 2015 - We have had a few reports of Medicare Online not functioning today and on closer inspection it would seem that quite a few clients have had their Java 6 removed. We don't know what is removing it. Java 6 can be re-installed via C:\Medilink32bnt\MedilinkUpdate\jre-6u26-windows-i586-s.exe (you must have admin user permissions to do this).
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